FAQ

REGISTRATION

How do I register?
Head to the online registration form to register, which will be open from 3 April, 2019.  The preferred method of registration is via the online form, however if you experience issues with the online registration form, please contact us on +61 3 9723 6588.

How much are the registration/fees and what is included in the registration fees?
Please refer to the registration page for full breakdown on the registration types and entitlements.

What is the late registration fee?
The late registration fee is charged for all registrations received within ten (10) working days to the start of the conference.

How do I confirm that I am successfully registered?
Once your registration is finalised, you will receive a confirmation email indicating that you are officially registered.

When do registrations close?
Registrations will be open until the end of the conference allowing you to register at your convenience.

Do I need to register for the concurrent sessions in advance?
Delegates are free to choose the concurrent sessions they would like to attend on the day, there is no need to register selections in advance.

Can registrations be shared? If I cannot attend, can a colleague attend in my place?
Registrations cannot be shared.  If a delegate is unable to attend, they may send a substitute in their place.  Substitutions can be made by notification via email to the Conference Organisers at: conference@casanz.org.au.

Which credit cards does the conference accept?
The conference accepts Mastercard and Visa only.

Can I request an invoice?
The online registration form requires full payment at the time of registration.  If you require a tax invoice, please complete the manual registration form or contact the Confere

nce Organisers.

Can I register now and pay onsite or after the conference?
No, all payments must be received prior to the conference commencing.

How can I amend or cancel my registration?
All cancellations and amendments cannot be accepted over the telephone.  Cancellations and amendments must be sent in writing either by mail or email to the Conference Organisers.  All cancellations will be proceed in line with Casanz19’s cancellation policy.

Do I need personal insurance?
Registration fees to not include insurance of any kind. Participants are advised to take out personal insurance, including cover for travel, accommodation and personal possessions.

How do I obtain the delegate list?
An electronic copy of the delegate list will be emailed to attendees after the conference.

Am I allowed to bring a guest?
No, everyone who attend CASANZ19 needs to be registered.

Can I add a social function ticket to my registration?
This will be subject to availability at the time of request.

Can I cancel a social function ticket?
Yes.  A refund will depend on whether your social function ticket has been sold.

ACCOMMODATION

Can I book with the hotel directly?
Special rates have been negotiated for conference delegates.  These rates are only available to conference delegates and bookings MUST be booked as part of the online registration for the Conference.  Do not contact the hotel directly to book these rates.

Can an accommodation bookings be made without credit card details?
No, all accommodation bookings must be guaranteed with a credit card.

Will this credit card be used to pay for the accommodation booking?
No, the card is only used to guarantee the booking, not for full payment.  Full payment can be made upon check-in or check-out depending on the hotels policy.

Can pre-payment for accommodation bookings be organised?
Yes, if you would like to pre-pay your accommodation, please contact the Conference Organisers at: conference@casanz.org.au who will arrange an invoice.

I called the hotel but they don’t have my booking.
Each booking is managed through the conference block so hotels will often have this listed differently.  for any and all accommodation queries, please contact the Conference Organisers at: conference@casanz.org.au rather than going to the hotel directly.

How can I cancel my accommodation?
All cancellations and amendments cannot be accepted over the telephone.  Cancellations and amendments must be sent in writing either by mail or email to the Conference Organisers.  All cancellations will be processed in line with the individual hotel’s cancellation policy.

I would like to stay longer than the dates available on the online registration form.
Should you wish to extend your stay beyond the conference dates, please contact the Conference Organisers at: conference@casanz.org.au advising of the check-in and check-out dates and the room type required.  We will the make the booking on your behalf.